Logistics Questions

Order processed Logistics Queries for Indian buyers:-

01.) How I Can Get Confirmation of Material dispatch?

  • You will receive Tracking details Via Email As material Gets Ready and out from Facility within 24 Hours on Your Registered Email Address. Kindly Store noreply@rbincorporation.in to avoid any miscommunications.


02.) After Making Payment how long it takes to dispatch my ordered goods?

  • Payment reflected before 12 P.M is dispatched on same day evening else on next day, subject to accounts departments approval.


03.) How would I know about carrier in which goods shipped to my delivery address?

  • Tracking details of the shipment is mentioned in tracking updates shared to your registered email address provided at the time of order processing.


04.) Can I change my delivery address once I had processed my order & payment?

  • No. once details have been registered while order processing it can’t be changed shipping address. We recommend being accurate while order processing to submit précised details to avoid miscommunications with shipment transitions.


05.) Can I choose my preferred carrier for sending goods to my location?

  • You have to inform at the time of order processing about your preferred courier or mailing preference. We will try maximum for that or near to that for best delivery options in shortest time possible

 

06.) How Is Logistics & dispatch schedules works for orders?

  • We Have Pick Up Services with freight Partners for Indian buyers. Pick up timings are 4 P.M To 6 P.M For order confirmed with accounts before 12 P.M On same day.
     

 

Order Cancellation Logistics Queries By Indian Buyers:-

 

01.)  How I Send Back Material To cancel the Order?

  • You can send in any mode Of Courier. Once you send goods please share your detail to the sales team with whom you had finalized your order and processed one or either way you can email to india@rbincorporation.in

 

02.) Before sending material to company do I need to inform somebody?

  • Yes .you have to share technical details of issue found by you in device or mention the reason of order cancellation on  your letterhead along with invoice copy. This documents you need to scan and email to india@rbincorporation.in before sending shipment. Once you are getting approval to proceed you can share details further for shipment tracking information to same correspondence.


03.) When I will get my refund for material dispatch to the company?

  • Once material is received by logistics department it takes usually 7 working days to start process of your refund.


04.) Can I use return shipment with companies carrier freight account for order cancellation?

  • No. unless and until it’s approves by sales team on written email or on companies letterhead buyer is not liable to use company’s freight account for same.
     

 

05.) If bimistake I had already used companies freight account to return shipment what will happen Further?

  • In this case whatever freight charges will be applicable in standard by freight partner will be debited from refund amount in case of cancellation of order By Company.
     

06.) Do I have to attach any documents while returning shipment?

  • Yes you have to attach documents with returning shipment in cancellation of order.


07.) Which documents do I need to attach with returning shipment?

  • If it’s in order cancellation process you need to attach your invoice copy self attested or seal of your clinic/Company name with delivery details & description of details on your letterhead with reason of order cancellation. If it’s for service related queries then you just have to enclosed your purchase invoice and on your letterhead stating issue with device and serial number mentioned in warranty card when you receive the material

 

Service-Related Queries for Logistics Department: -

 

1) How do I send material back for service issue?

  • You can send it any courier operator which feels comfortable with you.

 

2) Do I have to pay for courier for device sending back to company for repair?

  • Yes you have to bare expenses for any device send back for technical evaluation.

 

3) How do I get confirmation that material received at company?

  • You will receive confirmation of inward courier by automated system email notifications by noreply@rbincorporation.in.

 

4) What documents do I need to attach while sending material back to company for repair?

  • You need to attach Documents like (Invoice of goods purchased/reason of technical issue found by you/tracking details when first time you received material when you have purchased)

 

5) When I will get replacement of my device?

  • Once material is received at company you will be notified further as per technical evaluation for replacement or repair or for any estimates as per invoice terms & conditions issued while order processed.

 

6) How do I get repair device back?

  • You will be notified once shipment is dispatch to get repair or replace device back.

 

7) How long does it take to return my faulty device back to me?

  • Usually it takes 4-6 business days you can contact back if didn’t received within 7 working days

 

8.) How about pack offers service offered?

  • Pack offer has separate service procedures for repair and replacement as mentioned in re seller’s terms & conditions

 

Logistics Related Queries-International: -


01.) How I Can Get Confirmation of Material dispatch?

You will receive Tracking details Via Email as Material Gets Ready and out from Facility within 24 Hours on Your Registered Email Address. Kindly Store noreply@rbincorporation.in into your email inbox to avoid miscommunications if email delivers to spam or junk of your email inbox.


02.) After Making Payment how long it takes to dispatch my ordered goods?

Usually within 48 hours after confirmation from accounts dispatch takes place. Rarely pre-order booking orders takes dispatch time as per quote issued or committed by operations or sales department


03.) How would I know about carrier in which goods shipped to my delivery address?

Once shipment is booked the buyer is notified via email from noreply@rbincorporation.in

Logistics department.


04.) Can I change my delivery address once I had processed my order & payment?

It depends while order processing in some cases you can if shipment is not booked by logistics

Department.


05.) Can I choose my preferred carrier for sending goods to my location?

You have to inform at the time of order processing about your preferred courier or mailing preference. We will try maximum for that or near to that for best delivery options in shortest time possible


06.) Do Freight Charges & Customs clearance are provided by the company?

For freight charges depends as per discussion while order processing with sales team. For customs clearance documents varies by country specific. So standard documents generated by accounts department as country specific customs rules are enclosed in enveloped with goods supplied. Any specific requirement for customs needs to submit while processing order.


07.) What If I Not Received Material on Time As Per Commitment?

If any query or any customs related issue rises in buyer’s area needs to check with support@rbincorporation.in. we will investigate with freight partner for same locally with trying best satisfactory methods.

08.) I have few more questions as not listed in this questionnaire where should I contact?

You can email on support@rbincorporation.in for more queries if you have which are not listed yet.

 

Order processed Logistics Queries for Indian buyers:-

 

01.) How I Can Get Confirmation of Material dispatch?

  • You will receive Tracking details Via Email As material Gets Ready and out from Facility within 24 Hours on Your Registered Email Address. Kindly Store noreply@rbincorporation.in into your email inbox to avoid miscommunications if email delivers to spam or junk of your email inbox.

 

02.) After Making Payment how long it takes to dispatch my ordered goods?

  • Order Processed and Payment realization before 12 P.M Is Dispatch on Same Day from Logistics Else Payment Confirmation after 12 P.M. from accounts Are Scheduled for Next Day. More Details on Logistics updates on your email.

 

03.) How would I know about carrier in which goods shipped to my delivery address?

  • Tracking details of the shipment is mentioned in tracking updates shared to your registered email address provided at the time of order processing.

 

04.) Can I change my delivery address once I had processed my order & payment?

  • No. once details have been registered while order processing it can’t be changed shipping address. We recommend being accurate while order processing to submit précised details to avoid miscommunications with shipment transitions.

 

05.) Can I choose my preferred carrier for sending goods to my location?

  • You have to inform at the time of order processing about your preferred courier or mailing preference. We will try maximum for that or near to that for best delivery options in shortest time possible

 

Order processed Logistics Queries for Global buyers:-

 

01.) How I Can Get Confirmation of Material dispatch?

  • You will receive Tracking details Via Email As material Gets Ready and out from Facility within 24 Hours on Your Registered Email Address. Kindly Store noreply@rbincorporation.in into your email inbox to avoid miscommunications if email delivers to spam or junk of your email inbox.

 

02.) After Making Payment how long it takes to dispatch my ordered goods?

  • Order Processed and Payment realization before 12 P.M Is Dispatch on Same Day from Logistics Else Payment Confirmation after 12 P.M. from accounts Are Scheduled for Next Day. More Details on Logistics updates on your email. It depends on goods ordered and if in waiting list with production then please check Performa invoice issued to you for expected scheduled dispatch for same

 

03.) How would I know about carrier in which goods shipped to my delivery address?

  • Tracking details of the shipment is mentioned in tracking updates shared to your registered email address provided at the time of order processing.

04.) Can I change my delivery address once I had processed my order & payment?

  • No. once details have been registered while order processing it can’t be changed shipping address. We recommend being accurate while order processing to submit précised details to avoid miscommunications with shipment transitions.

 

05.) Can I choose my preferred carrier for sending goods to my location?

  • You have to inform at the time of order processing about your preferred courier or mailing preference. We will try maximum for that or near to that for best delivery options in shortest time possible

 

06.) Do Freight Charges & Customs clearance are provided by the company?

  • For freight charges depends as per discussion while order processing with sales team. For customs clearance documents varies by country specific. so standard documents generated by accounts department as country specific customs rules are enclosed in enveloped with goods supplied

 

07.) What If I Not Received Material On Time As Per Commitment?

  • If any query or any customs related issue rises in buyer’s area needs to check with support@rbincorporation.in  . we will investigate with freight partner for same locally with trying best satisfactory methods.

 

Order Cancellation Logistics Queries By Indian Buyers:-

 

01.)  How I Send Back Material To cancel the Order?

  • You can send in any mode Of Courier. Once you send goods please share your detail to the sales team with whom you had finalize your order and processed one or either you can email to support@rbincorporation.in

 

02.) When I will get my refund for material dispatch to the company back and inform with tracking 

        Details of return shipment?

  • Once material is shipped back it is received by logistics department and sent to service department for further evaluation and it depends on their report submitted to accounts department. You can check more details with support@rbincorporation.in in this case.

 

03.) Can I use return shipment with companies carrier freight account for order cancellation?

  • No. unless and until it’s approves by sales team on written email or on companies letterhead buyer is not liable to use company’s freight account for same.

 

04.) If bimistake I had already used companies freight account to return shipment what will happen  Further?

  • In this case whatever freight charges will be applicable in standard by freight partner will be debited from refund amount in case of cancellation of order.

 

05.) Do I have to attach any documents while returning shipment?

  • Yes you have to attach documents with returning shipment in cancellation of order.

 

06.) Which documents do I need to attach with returning shipment?

  • If it’s in order cancellation process you need to attach your invoice copy self attested or seal of your clinic/Company name with delivery details & description of details on your letterhead with reason of order cancellation
  • If it’s for service related queries then you just have to enclosed your purchase invoice and on your letterhead stating issue with device and serial number mentioned in warranty card when you receive the material

 

Order Cancellation Logistics Queries By Global Buyers:-

 

01.)  How I Send Back Material To cancel the Order?

  • You can send in any mode Of Courier. Once you send goods please share your detail to the sales team with whom you had finalize your order and processed one or either you can email to support@rbincorporation.in

 

02.) When I will get my refund for material dispatch to the company back and inform with tracking Details of return shipment?

  • Once material is shipped back it is received by logistics department and sent to service department for further evaluation and it depends on their report submitted to accounts department. You can check more details with support@rbincorporation.in in this case.

 

03.) Can I use return shipment with companies carrier freight account for order cancellation?

  • No. unless and until it’s approves by sales team on written email or on companies letterhead buyer is not liable to use company’s freight account for same.

 

04.) If bimistake I had already used companies freight account to return shipment what will happen Further?

  • In this case whatever freight charges will be applicable in standard by freight partner will be debited from refund amount in case of cancellation of order.

 

05.) Do I have to attach any documents while returning shipment?

  • Yes you have to attach documents with returning shipment in cancellation of order.

 

06.) Which documents do I need to attach with returning shipment?

  • If it’s in order cancellation process you need to attach your invoice copy self attested or seal of your clinic/Company name with delivery details & description of details on your letterhead with reason of order cancellation
  • If it’s for service related queries then you just have to enclosed your purchase invoice and on your letterhead stating issue with device and serial number mentioned in warranty card when you receive the material

 

07.) While returning shipment what things in documents do I need to be careful?

  • You need to give detail clarification on your letterhead for purpose of purchase and reason for goods return.(Subject to Indian customs requirement)
  • You have to enclose original invoice copy/Packing list/Airway bill details along with that with value evidence clarification with proof of payment made.

 

08.) Is there any charge of customs in India on return goods? If it is then do we have to pay for

       That?

  • It depends on documents enclosed with shipments. We recommend buyers to check documents and details with Indian customs website as it has frequently changes on case to case basis.
  • If import duty is charged by customs then it would be debited from the amount refunds by accounts in order cancellation case.

 

09.) If any document related help require for clearance in Indian customs from company where we Have to contact?

  • For any related issues with customs always contact our export department on support@rbincorporation.in for best possible solutions and support within policy

 

>> If like to complaint Or Give Suggestion Then Whom I have to contact?

You can submit on Your Letterhead or simply you can submit web form on website on “contact us” page on website For Your Valuable Feedback.