Account schedules

Account schedules

01.)   Do I have to send any details For Payment Deposits to company For Product in RTGS/NEFT/TT Method of Payment?

  • Yes. For Indian and International Buyer If You made Cheque/NEFT/RTGS/TT/Bank Transfer Credits to company Accounts  while processing your order as discussed with sales team Then Please Send Counterfoil/Swift Copy or receipt to india@rbincorporation.in

 

 02.)   How Will I Know That Payment Received By Company? 

  • As Payment Is acknowledged with company You Will receive Notification Of payment to your email from accounts@rbincorporation.in With Transaction ID And generating Token ID.

 

 03.)   After making payment How Will I Know Status of My Purchase?

  • Once you receive Payment confirmation From Accounts Next Email You receive will be From Logistics for Shipment Details.  Tracking details On Your Email registered With Your Inquiry and Also Sent to Clients Cell Phone Number (India Only).
  • For international buyers it will be intimated on email itself once it’s confirmed.

 

04.) I Want To Purchase On cash on delivery Mode?

  • For Indian Customers Can Access This Facility Only. You Can Check Your Pin code Into Inquiry with Marking Remark “C.O.D” And Put Your Details Then Your Order Will be Processed On cash on delivery Mode On www.rbincorporation.in always check your pin code validity on the box above on product page.

 

05.)  If I Want Delivery At Some Other Place Then My Clinic Or Home?

  • You can process your different address for billing and shipping through order processing form options online while processing your order.

 

06.) How I Have To Send My bank details To Company for Refund?

  • Your refund will be re credited in same method as you had processed the payments for ordering goods.if cancelled within 24 hours.

 

07.)  How Much Time requires to payment Refunds To My Account for Order

        Cancellation?

  • Usually it takes 15-21 Business Working days, From the Date of Your Confirmation of Order Cancellation with Accounts Department.

 

08.) How Would I Get Bill of My purchase?

  • It Is In Envelope inside product Box Always. And an extra copy is attached on the parcel you had received.

 

Order Cancellation frequently asked questions:-

 

  1. When I will get refund once I have submitted product back to the company?
  • Once goods arrived at logistics it would get evaluated with concern department.

Once we received confirmation and evaluation certificate we process refund. Process usually takes 14-21 business days once goods received at logistics department.

For international buyers it takes 90 business days from evaluation certificate issuance from service or production department.

 

2.) What is standard policy for order cancellation and refunds?

  • If Cancelled within 30 days then 25% of order value will be debited
  • If Cancelled within 90 Days and more than 31 days then 50% of order value will be debited
  • If Cancelled within 180 days and more than 91 days then 75% of order value will be debited more than 181 days order cannot be cancelled in standard
  • Cancellation order goods are evaluated once arrived to companies premises And if found as it is then no other charges will be debited, and if found any fault outside the premises of Company location then order cancellation process may not take place in case
  • Payment for order cancellation will be refunded within 90 days of goods returned back to companies’ premises and evaluation process by technical team.
  • Order process in any offer or freight free offers will be charged actual price of freight and other statutory charges at order cancellation process
  • Sample purchased on complimentary with other goods is not chargeable, But if ordered goods at any reasons is cancelled in order or returned back to the company  then Complimentary goods will be Charged at regular MRP Prices to Channel Partners

 

 

(A)-Do I have to send any details For Payment Deposits to company For Product in Bank Transfer Method of Payment?

Yes.you have to share details on support@rbincorporation.in

(B)  -How Will I Know That Payment Received By Company? 

you will receive email confirmation From Accounts department as payment is confirmed within companies banking system.

(C)- After making payment How Will I Know Status of My Purchase?

After payment receipt email you will receive ,System generated invoice copy on your email before dispatch on your email

(D) I Want To Purchase On cash on delivery Mode?

You can talk to sales representative for cash on delivery mode.This service is only for end users .(Not For Re sellers)

(E)  If I Want Delivery At Some Other Place Then My Clinic Or Home?

For online orders you can enter while order processing but for Bank Transfer Orders you need to inform before you process payment and purchase order in favor of company.

(G) How Would I Get Bill or invoice of My purchase?

It Is In Envelope inside product Box Always. And an extra copy is attached on the parcel you had received.

(H) Why online orders and bank transfers have different prices?

Due to applicable taxes and other handling charges depends on prices on method of order processing.as of cash on delivery charges has shipping taxes too(@18% service tax)

(I) What Is HSN Code for vein finders & jaundice detectors?

Harmonized code (HSN) Is 90181990 under product category.

(J)How much Tax Is Applicable as per GST Tax regime?

All the Products are categorised under 12% GST Tax Laws. Depends on amendments by government of india time to time.

(K) What Is GSTIN Number of the company in india?

Companies General Sales Tax Number is 24BQGPP3324M1Z0 registered from Gujarat Tax Department.

 

Order Cancellation frequently asked questions:-

(A) How to cancel order process online ?

for online orders you can request on support@rbincorporation.in to abort process of order processing if you had already paid order with transaction and order details within 4 hours of order processed confirmation you had received.

(B) What happens if i was not able to cancel within 4 hours of confirmation?

Shipment and invoicing has been processed to material has been dispatched.after shipment dispatch we cant cancel the order

(C) Is there any fees or charges associated with order cancellation ?

It depends on situation and elapse time of order cancellation and order processing methods too.usually within 4 hours or within 10 working days from the invoice dates would be refunded full value less logistics charges & taxes on shipping.

(D)How payment is refunded to me?

In same method as order was processed.only cash on delivery orders needs to request via email for their bank transfer details for refunds.

(E)  How Much Time requires to payment Refunds To My Account for Order  Cancellation?

Usually it takes 15-21 Business Working days, From the Date of Your Confirmation of Order Cancellation with Accounts Department.

(F) What about product return and refund policy?

products can be returned if not as per satisfaction within 10 working days back to the company.(it means includes transit time from your location to companies registered address in 10 working days)

(G) How to send product return to company?

you have to send back via courier to the registered address further in return policy.

(H) Do i have to attach any documents while sending back for accounts?

yes you have to attached invoice copy /delivery challan/declaration/reason for returning product on your letterhead with stamp and sign by authority.

(I) how i will know product received and payment refund procedure has taken place?

we have very transparent buyer policy.every process step by step is intimated to buyer via system generated automated system.so we request buyers to store noreply@rbincorporation.in into their contact list of email to avoid miscommunications or loss of information about procedure updates.

(J) When I will get refund once I have submitted product back to the company?

Once goods arrived at logistics it would get evaluated with concern department.Once we received confirmation and evaluation certificate we process refund. Process usually takes 14-21 business days once goods received at logistics department.

 Accounts & Finance Related Queries:-

 

(A)-Do I have to send any details For Payment Deposits to company For Product in 

         Bank Transfer Method of Payment?

         Yes. Share details on support@rbincorporation.in


(B)  -How Will I Know That Payment Received By Company? 

         As Payment Is acknowledged with company You Will receive Notification Of payment to   

          your email from noreply@rbincorporation.in With Transaction ID And generated Token

 

(C)- After making payment How Will I Know Status of My Purchase?

        Once you receive Payment confirmation From Accounts Next Email You receive will be From Logistics for Shipment Details.  Tracking details On Your Email registered With Your Inquiry.

 

(D)-If I Want Delivery At Some Other Place Then My Clinic Or Home?

      You can process your different address for billing and shipping through order processing   form options online while processing your order.


(E)-How Would I Get Bill of My purchase?

        It Is In Envelope inside product Box Always. And an extra copy is attached on the parcel you 

        Had received.

 

(F)- Is there any other hidden charges apart from mentioned on E web shop on website?

   No. There are no hidden charges apart from prices mention in online orders

 

(G)-If I have queries for billing where should I contact?

 You have to correspondence with your invoice or order ID to support@rbincorporation.in

 

(H)-I have few more questions as not listed in this questionnaire where should I contact?

You can email on support@rbincorporation.in for more queries if you have which are not listed yet.